Frequently Asked Questions

Everything you need to know about your MASQMAI experience.

What is the shipping time for my order?

Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking link via email as soon as your package leaves our warehouse.

Are MASQMAI products cruelty-free?

Yes, we are committed to ethical beauty. All MASQMAI products are 100% cruelty-free and are never tested on animals at any stage of the production process.

What is your return policy?

We offer a 14-day return window from the date of delivery. Products must be unopened, in their original packaging, and in a resalable condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.

Are the products suitable for sensitive skin?

Our formulas prioritize high-quality natural ingredients. However, we recommend checking the full ingredient list on each product page and performing a patch test if you have highly reactive skin.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.