Returns & Exchanges

At MASQMAI, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you can return unopened products within 14 days of delivery for a full refund.

1

Check Eligibility

Ensure your items are unused, in their original packaging, and were purchased directly from the MASQMAI online store.

2

Contact Support

Email our customer service team with your order number and reason for return to receive your official return authorization and shipping label.

3

Pack Your Items

Carefully pack the products in their original box to prevent damage during transit and attach the provided return label to the outside.

4

Receive Refund

Once our warehouse inspects and approves your return, a refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing